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Program Fees, Refunds, and Cancellation Policy

At For Us 2 Connect, we are committed to providing accessible, high-quality continuing education for behavioral health professionals. The following policy outlines our terms regarding program fees, cancellations, and refunds.

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Program Fees

All course fees are clearly listed on the course registration page.

Fees must be paid in full at the time of registration via our secure online payment system. Group rates, coupon codes, or promotional pricing (if available) must be applied at the time of purchase and cannot be retroactively applied.

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Cancellation & Refund Policy

Live Programs:
Participants who cancel their registration at least 48 hours before the scheduled start time are eligible for a full refund, minus any processing fees.
No refunds will be issued for cancellations made less than 48 hours before the course begins or for no-shows.

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On-Demand/Recorded Courses:
Due to the nature of digital content, no refunds will be issued once the course has been accessed or started. If you have not yet accessed the course, you may request a refund within 3 days of purchase.

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Course Cancellations by For Us 2 Connect

In the rare event that a course is canceled by For Us 2 Connect (e.g., due to instructor unavailability or technical issues), registrants will be offered the choice of: a full refund or a credit toward another course of equal value.

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Certificate Eligibility

To receive a certificate of completion, participants must fulfill all course requirements, including full attendance (for live events), completion of the post-test, and submission of the course evaluation.

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Contact Us

For questions about fees, cancellations, or refunds, please contact us at:
info@forus2connect.com

Participant Complaints and Dispute Resolution Policy

At For Us 2 Connect, we are committed to upholding the highest standards of educational quality, ethical practice, and customer service in all continuing education programming. We value participant feedback and have implemented a transparent and timely process for the review and resolution of all program-related complaints or disputes. This policy ensures compliance with both the Association of Social Work Boards (ASWB) ACE Program Standard 7.2 and the National Board for Certified Counselors (NBCC) Continuing Education Provider Policy, Sections C.12 and C.13. It applies to all live, recorded, and self-paced CE activities offered for credit.

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Submitting a Complaint

Participants who wish to file a complaint or express a concern related to a CE course (e.g., content quality, instructor conduct, technical issues, accessibility, or other matters) may do so in writing via:

Email: info@forus2connect.com

Online Form: Available through the For Us 2 Connect CE Portal

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All complaints should include:

  • Participant name and contact information

  • Course title and date

  • Detailed description of the issue or concern

  • Any supporting documentation (if relevant)

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Review and Resolution Process

  • Complaints will be acknowledged within 5 business days of receipt.

  • A member of the CE leadership team will conduct an initial review within 10 business days.

  • If the complaint involves a social worker or social work-related content, the matter will be referred to our designated social work consultant, who will participate directly in the resolution process, as required by ASWB ACE Standard 7.2.

  • In compliance with NBCC Continuing Education Provider Policy Section C.13, any grievance, dispute, or complaint involving an NBCC-approved program will be formally documented and reported to NBCC within sixty (60) days of For Us 2 Connect becoming aware of the issue. Supporting materials and communications will be included in the report.

  • When applicable, the advisory committee may also be consulted.

  • A written response detailing the outcome, resolution, or next steps will be provided to the participant within 15 business days from the date of review.

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Potential Resolutions May Include:

  • Clarification or correction of course content

  • Instructor feedback or retraining

  • Refund or course credit, when warranted

  • Revisions to policies, procedures, course materials or accessibility measures

  • Other actions based on the nature and impact of the concern

 

Confidentiality & Non-Retaliation

All complaints are handled confidentially to the extent possible. Participants will not be penalized or retaliated against for filing a complaint in good faith.

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Publication & Accessibility

This policy is published on the For Us 2 Connect website to ensure participants are aware of their rights and the established procedures for submitting complaints.

©2025 by For Us 2 Connect. All rights reserved.

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